為何訂購品牌貨品需要5-12個工作天?

為了提供最新的韓國服飾給客戶,我們保證每件貨品都是從韓國直接空運抵港。當客戶提交了新訂單及付款後,我們便會立即將訂單送到韓國進行處理,一般如庫存充足,韓國只需4-7個工作天便能完成配貨及空運抵港。以確保品質,我們會為每一件貨品進行品質檢定並盡快安排送到客戶手上。在我們的優化下,訂購流程最快約只需5-8個工作天,但如商品出現暫時短缺、供應不足或運輸問題等情況,便有可能會稍為延後,但一般不超過12個工作天。(香港及韓國公眾假期除外)

為何訂購貨品後會出現缺貨?

由於近年韓國文化和潮流熱起,市場對韓國服飾的需求十分熱烈,雖然每天都有大量新款上架,但仍沒法避免某些熱銷款式在很短時間內售罄,或供應趕不上。如某些貨品的上架時間較早,例如已超過3~4星期,該貨品可能只餘很少庫存,而導至該貨品的庫存資料更新次數較少,增加了下訂單後出現缺貨的機會。另外一般客戶的訂單在確認後,便會立即送到韓國處理和進行配貨。但由於中間存有1-2工作天的時間差異,可能造成客戶下訂單時仍有庫存,但到配貨時便出現商品缺貨的情況。如確認出現缺貨情況,我們會立即通知客戶並安排退款。

退換貨品

客戶收到商品後,如商品有嚴重的品質問題(屬於商品品質描述範圍內),請連同商品問題照片,必須於一個工作天內電郵至info@ka-japanshop.com通知我們,我們會與韓國公司安排更換。有關退換詳情及細則,請參考本公司網店內{商品退貨條款}文章。

關於貨品標籤問題?

韓國大部分的品牌公司,除了會生產一些自家品牌貨品外,同時亦會以採購形式將他們選擇的商品放在自己的網站內出售,如Naning9, Joamom等等,都是網站的品牌,並非衣服品牌。因此,有部分商品並不會印有Naning9, Joamom等網站品牌的標籤。這點亦可以說明爲什麼不同的韓國品牌網站會出現同一商品的現像。例如,相同款式的衣物,會分別在Naning9和Joamom的韓國官方網站出現,並且標以不同的價格。

**但顧客請放心,顧客收到的每件品牌貨品都必以韓國原裝包裝寄出,確保所訂購的都是韓國品牌入口的貨品。

關於貨品沒有Made in Korea或洗水嘜標籤問題?

我們明白有部分顧客可能不太清楚韓國當地在這方面的標準。由於韓國當地並沒有相關條例規定每件貨品需有Made in Korea或洗水標籤,因此韓國品牌部分貨品會沒有任何標籤。

**但顧客請放心,顧客收到的每件品牌貨品都必以韓國原裝包裝寄出,,確保所訂購的都是韓國品牌入口的貨品。

關於鞋款商品的標籤會印有”MADE IN CHINA”?

由於韓國設計及生產的鞋款數量不多,為了迎合零售市場,有時韓國公司會將部份商品送到中國進行加工,然後運返韓國銷售。因此,有部份鞋款商品的標籤會印有 “MADE IN CHINA”。由於最終的設計專利和銷售都歸韓國廠家所擁有,因此不能單靠加工所在地而判斷商品非韓國正品。

顧客查詢東大門貨品尺寸?

由於東大門貨品是韓國當地第一手貨源關係,暫時未能夠每件貨品提供詳細尺寸,但根據我們經驗,韓國大部分的貨品都是free size均碼的,如閣下希望有尺寸參考,可選擇我們網站內的韓國品牌貨品,它們會列有詳細尺寸,希望顧客能夠找到合適的貨品。

品牌貨品的尺寸量度方法?

尺寸會因物料的彈性程度及量度方式會有所不同,大部分的貨品是在沒有拉緊的情況下平放量度單面背面尺寸,計算單位為釐米(cm)。(例如商品頁內顯示腰圍14釐米=貨品整體腰圍約是28釐米)。一般量度方法如上,個別量度方法請參考商品頁內的資訊。

鞋款的尺碼量度方法?

一般韓國鞋款的尺碼是以毫米(mm)作為量度單位,例如顧客腳尖至腳踭全長235 mm,加上鞋款的質料有一定的厚度,建議顧客應選購240mm或245mm的尺碼。倘若實物太大,亦可使用鞋墊作出調整。

如何選購合適的衣服?

由於每個人的穿衣貼身度喜好都不同,因此可建議客人把自己類似的服飾量度與店主店內的衣服作出比較及參考,可根據該資料而預計商品是否合身。

童裝尺碼量度方法及參考?

部分韓國供應商不會詳列童裝貨品尺寸,以下是一般韓國童裝的尺碼參考:

XS = 3碼 / S = 5碼 / M = 7碼 / L = 9碼 / XL = 11碼
至於有關小童鞋子尺碼,首先量度小朋友的腳板長度(以mm計算),
例如小朋友的腳板底長度是140mm,因為小朋友會發肓得比較快,客人可因應自己的需要購買140mm或150mm的鞋碼。

最後希望大家能在本店選到心儀的服飾,如對上述有任何疑問,歡迎聯絡我們查詢。

Why does it take 5 to 12 working days to deliver the branded goods?

In order to provide the latest Korea fashion to our customers, every items is purchased and shipped directly from Korea by air. Once a customer submits an order with payment, we place the order to our Korean suppliers right away. Items with adequate inventory take 4 to 7 working days to arrive in Hong Kong. To ensure the quality, we then inspect every piece of goods before sending it out in 5 to 8 working days. In case of temporary shortage or transportation problems, it might take 12 working days to arrive (excluding public holidays in Hong Kong and South Korea).

Why are goods out of stock after I ordered placement?

Goods on sale for more than 3-4 weeks increase the chance of shortage or out of stock. In other words, the longer an item has been out in the market, the greater the possibility of being out of stock.
After, we will place order with Korean suppliers immediately. However, there may be 1-2 days gray period that goods available when order placed but out of stock during goods matching process. If order confirmed out of stock, we will notify the customer immediately and proceed refund.

Return Policy

If you received goods with quality issue (within the range as described), please notify us within one working day by email to info@ka-japanshop.com with pictures of the defected area. We will ask the Korean supplier to arrange a replacement. Regarding return details and rules, please refer to {Return & Exchange Policy}.

About Labelling?

Most of the Korean brands, besides production under their own brand, but also outsource products from local market for selling under their own websites, such as Naning9, Joamom etc., are the site of the brand but not the brand of clothes. Therefore, some of the goods will not be labelled as Naning9, Joamom. This may also explain why different sites of the Korean brands selling the same product. For example, the same style of clothing will be selling in Naning9 and Joamom official websites and marked with different prices.

** Please be assured that all goods will be packed in original packaging of Korean brand to ensure the ordered goods are imported from Korea.

Why some items do not have ‘Made in Korea’ and washing labels?

It is not mandatory for Korean suppliers to include ‘Made in Korea’ or washing labels in their textile goods as Korea does not have such regulation. This explains why some items do not come with any labels even they are branded Korean goods.

**We guarantee that all our goods, in their original packaging, are only imported from Korea.

Why are some of the shoes labelled ‘Made in China’?

Not much shoes manufacturing is done in Korea. In order to cater to the retail market, some of the productions are carried out in China and then being shipped back to Korea. Therefore, some of the shoes are actually made in China but the design patents are owned by Korean brands.

What size are the Dongdaemun items?

Size details are not provided for all Dongdaemun items. The majority are free size. If you want to ensure about the size, we recommend the branded Korean items from our website. We are confident that you can find styles fitting you beautifully.

How do I select the correct size?

Since everybody has her/his own clothing preference, we suggest customers to measure the size of their existing clothings with similar design and material as reference to select the correct size.

Measurement method for shoes?

Generally, Korean shoes’ sizes are presented in millimeters (mm) as the unit of measurement. For example, if the entire length from customer tiptoe to foot heel is 235 mm, and plus the shoes’ material thickness, customer is recommended to purchase size of 240mm or 245mm. In the actual case the shoes are too long, customer still could make use of shoes pad as adjustment.

How to purchase suitable clothes?

Because of different wearing preferences, customers are advised to compare the dimensions of their existing similar clothing with the size information in listed product as reference to assess whether the clothes selected from our website are suitable or not.

Measurement method and reference for Kids Wear?

Some Korean suppliers don’t provide dimensions for kids wear. For reference, followings are the dimensions of Korea kids wear in general:

XS = Size 3 / S = Size 5 / M = Size 7 / L = Size 9 / XL = Size 11
As regards to the children shoes’ size, please firstly measure the length of children’s foot (in mm). If the length of children’s foot is 140mm, customers may purchase shoes in 140mm or 150mm, according to their needs, taking the childrens’ physical development into consideration.

Lastly, we hope that you can find your favorite styles from our shop. Please feel free to contact us if you have any questions.