如閣下所收到貨品出現問題,請於收到包裹當天起計的1個工作天內,連同拍下有問題部份的貨品照片及清楚註明訂單編號及商品編號,電郵並聯繫我們,我們將設法盡快協助閣下解決問題。

如閣下收到貨品不滿意並要求退款,因貨品的風格、顏色和尺碼並不符合閣下的標準,我們深感歉意,本公司恕不接受以上的原因為退換理由。

以下情況可申請更換商品:
  • 商品有破洞或破爛
  • 與訂購之尺碼不同
  • 款式與圖片截然不同
  • 商品與產品頁內列明的尺寸超出5cm以上的誤差
  • 配送人員發錯商品
能不能換成不同款式或顏色的商品呢?

不可以,無論因退換條例中的任何一項,也只可以更換同一件退回的同款同色商品。

經我們與韓國供應商初步評估並由我方回覆作初步確認後,會員需要於初步確認後的2天內連同原裝包裝一起寄回至本公司,並電郵通知我們發貨單號等資訊,否則申請過期,將不再接受該商品的更換貨申請。有關退回商品由香港至韓國來回運費會由本公司承擔。

以下情況並不列入退換範圍:
  • 因等侯時間太長為由要求退款。
  • 個別商品斷貨而要求訂單的其他商品退款。
  • 因運送問題而延誤送遞時間為由要求退款。
  • 已付款的訂單不能修改商品顏色、款式及尺寸。
  • 基於衛生原因,所有內衣及美容產品不設退換。
  • 商品有洗滌過的痕跡。
  • 主觀原因,如:極小污點、小線頭、皮質商品掉小渣、電腦顯示造成的色差(不同顯示器,會有不同的色差)、質料比想像中的差、尺寸不適合、穿上不好看等。
  • 超過本公司的退貨要求期限 (須在簽收物品後1天內) 。
  • 退換申請確認後之2天內,未能及時退回需退換之商品。
  • 顏色較深的商品掉色,如:時常發生的牛仔布料等…不屬於質量問題。
  • 如屬破爛或貨品不完好的情況,本公司只會安排更換一件同款設計或同個型號的全新貨品,而不會作出退款。

If you discover any problem with the item(s) you just received, please email us your order number, item number and a clear photo of the problem area within1 business day. We will try our best to resolve the issue for you as soon as possible.

However, if you are unsatisfied with the style, color, size, fabric quality, etc., we apologize that exchange or refund will not be accepted.

Exchangeable Conditions:
  • Defected goods with holes or torn fabric
  • Wrong size from your order
  • Wrong item from the original image
  • A discrepancy of+/-5cm from the particular size chart
  • Completely wrong order delivered
Could we return different color or size of product?

No, You could only can return a same product.

We will advise once the Korean supplier confirms their assessment. If an exchange is approved, you will need to return the goods with original packing to us within 2 business days and inform us the tracking number by email. Late shipment may result in rejection of exchange. We will absorb the return postage to a maximum of HK$60 if the goods have above specific problems.

Non Exchangeable/Refundable Conditions:
  • Delivery time is too long.
  • Request for full refund when partial item(s) in the order is out of stock.
  • Delivery delayed due to the courier’s issue.
  • Request for refund when the style, color, size, fabric quality, etc. do not meet your expectations.
  • Due to the intimate nature and hygienic reasons, lingeries are not returnable.
  • Goods show signs of being washed.
  • Subjective reasons such as small stains, loose thread, mild scratch on leather goods, color discrepancy.(color varied with different monitor display), material not as expected or size not fitting nicely.
  • Report a problem after receiving the goods for 1 business day.
  • Failure to return the goods within 2 business days after confirmation of exchange is approved.
  • Color fading in denims.
  • After approval of an exchange by our Korean suppliers, the exchanged goods will be exactly the same as the original order. Absolutely no exchange to a different style, color and size.